Start with your school. Most things — a wrong class, a fee that looks wrong, a child missing from your app — are fixed by the school in minutes, because the school owns the records and we do not. Come to us for anything the school cannot fix.
Email [email protected]
Or use the contact form.
We answer within one working day. Tell us your school's name, the phone number you sign in with, and what you were doing when it went wrong. Please do not send us passwords or one-time codes — we will never ask for them.
Only numbers your school has registered can sign in. Ask the school office to add or correct your number, then try again.
Tell your school. They update the number on your record, and the new one works immediately.
Nobody can sign in as you without receiving a code on your number, so start with your network operator to stop the SIM. Then tell your school. You can also sign out other devices from inside the app under Settings.
Your school controls which children are linked to your number. Ask the office to check the link. It is usually a phone number recorded against the wrong guardian.
Fee amounts, discounts and payments are all entered by the school. If a payment you made is not showing, contact the school with your receipt — they record it and it appears in your app straight away.
Payment goes directly to your school, to the school's own Mobile Money or bank account. Akarmis never receives your money. The app shows you the school's payment details and records the receipt once the school confirms it.
Class and subject assignments come from your school's records. Ask your head teacher or administrator to assign you, and it appears after you next open the app.
No. Registers you take offline are held on the device and sync when the signal returns. Leave the app installed and open it again once you have a connection.
The app shows only what your role allows. A teacher sees their classes, a bursar sees fees, a head sees the school. If your role is wrong, your school can change it.
In either app: Settings → Delete my account.
Full detail is in the Schuilbrig privacy policy.
If you run a school and want Schuilbrig, or you are an existing school with an issue affecting your whole site, write to [email protected] or see the Schuilbrig product page.